Privacy Policy
1. Protection of Customer Information
We understand the importance of privacy to our customers and visitors to our Web site. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide Rocket Couriers services to the customer.
We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and comply with government regulations.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide Rocket Couriers services to our customers.
Some of the information collected by Rocket Couriers is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymous data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we will provide personal data to government agencies as required by law or regulation.
In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient or addressee, to resolve a question or provide shipment status information.
2. Shipment Information
Information, including personal information (name, address, and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete. Although we make reasonable efforts to limit access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.
3. Links to Other Sites
Rocket Couriers may provide links to external sites as a convenience to the user. The inclusion of any link does not imply Rocket Couriers endorsement of the external site company, its web site, or the products and services it promotes and sells. Rocket Couriers is not responsible for the privacy practices or the content of such web sites.
4. Security and Integrity of Information
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company.
Access to customer information is limited to those employees who have a legitimate business need for that information.
The Rocket Couriers Internet site is currently located in Canada. The Rocket Couriers Internet site, and their supporting systems, employs generally accepted information security techniques such as firewalls, and access control procedures to appropriately protect confidential information from unauthorized access.
5. Retention of Customer Information
We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.
6. Customers are Responsible for Protecting Information on Their Premises Some information about Rocket Couriers customers and their packages is stored in shipping systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by Rocket Couriers, we provide tools to facilitate customer efforts to safeguard their information.
7. The Rocket Couriers web site at http://www.rocketcouriers.ca
The following paragraphs describe our commitment to the protection of personal information as it applies to the Rocket Couriers web sites.
What Information We Collect And How We Will Use It
Users can visit all areas of the Rocket Couriers web site without revealing who they are or providing any information about themselves. However, to log into our shipping system requires that users identify themselves with a User Name and Password.
The Rocket Couriers shipping system also includes an Address Book that allows users to enter the names and addresses of the people to whom they frequently ship packages or letters. Use of the Address Book is optional. It is provided as a convenience so that users will not have to re-enter frequently used address information. The address information provided is stored in a secure manner on Rocket Couriers systems. While it is stored in the Address Book, we will carefully protect the confidentiality of this information. It will not be used for any purpose other than the original intent (i.e. speeding up user shipping activities).
IP Addresses
The Rocket Couriers web site may collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We may log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.
Cookies
Cookies are small text files that a web site can send to a user’s browser for storage on the hard drive. Cookies can make use of the web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. For instructions on how to change cookie settings, look in the Help menu on your Internet browser.
We may use cookies (1) to keep track of customer status, business information and preferences related to users of the Rocket Couriers shipping system, (2) to administer web site preferences and other information provided by users visiting www.rocketcouriers.ca and (3) to understand visitor usage, on an anonymous basis, of http://www.rocketouriers.ca.
Other than cookies used in connection with registered users of the Rocket Couriers shipping system, cookies used in connection with www.rocketcouriers.ca do not collect any information that would allow Rocket Couriers to identify an individual.
Rocket Couriers shipping system cookies are placed every time a user logs in and are available for that session only. Cookies used to transfer information from one www.rocketcouriers.ca application to another are available only in the session of that transfer. Anonymous cookies are stored indefinitely on users’ hard drives. Although refusal of cookies will not interfere with the ability to interact with http://www.rocketcouriers.ca, users will need to accept cookies in order to log-in and use the Rocket Couriers shipping system and in order to use certain functionality provided at www.rocketcouriers.ca and customer.rocketcouriers.ca.
Expiration of Data
Personal information provided within the Rocket Couriers shipping system will be deleted if the user does not access the system for 14 months.
8. Assent
Your continued use of this site signifies your assent to the Rocket Couriers Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.
9. Contacting Rocket Couriers
If you have questions about this privacy statement, the practices of this site, or your experience on the Rocket Couriers web site, you can contact info@rocketcouriers.ca
Comments, suggestions, or materials sent or transmitted to Rocket Couriers shall be deemed to be non-confidential. Rocket Couriers shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.
